First purchase

The account owner may request a full refund within 14 days of the initial subscription purchase. We may decline requests involving fraud, abuse, or a material violation of our Terms of Service.

Renewals

Monthly renewal charges are generally non-refundable. If a renewal was unintended, contact us within 7 days. We will review the account’s post-renewal usage and may approve a refund when the service has not been materially used during the renewed period.

Seat changes and billing errors

Paddle applies prorated charges or credits when seat quantity changes. These adjustments are normally final. Duplicate charges, incorrect quantities, and other verified billing errors will be corrected.

How to request a refund

Use the contact form on the Radforge home page and include the account email, organization name, transaction reference, and reason for the request. Do not send card details. Approved refunds are issued by Paddle to the original payment method; bank processing times vary.

Consumer rights

This policy does not limit statutory rights, including mandatory cancellation or refund rights that apply in your jurisdiction.